60% - 80%
OF REMOTE WORKERS USE THIS COMMUNICATION CHANNELS
MODULE 8
Digital communication
WE RECOMEND USING DESKTOP DEVICES WHILE TAKING OUR E-COURSE
WATCH THE SHORT INTRO VIDEO
YOU WILL LEARN:
- Do’s and Don’ts of digital communication
- Most used channels that people use in remote work
- verbal communication
1.
Do’s and Don’ts of digital communication
Digital miscommunication happens because when communicating the participants in the conversation are not able to see each other and see the non-verbal clues and tone of voice.
Do’s
- Use emojis in a normal way (do not use them if it is the first time that you are communicating with the individual)
- Proofread the message
- Use punctuation marks
- Answer in an empathetic way
- Communicate openly the good and bad news
- Treat everyone with respect
- Learn new things about digital communication
Don’ts
- Avoid typos
- Do not have excessive communication when it is not needed
- Digital communication can be shared with a lot of people and leaves a mark and that is why people need to think twice before writing something
- Do not send spam messages
- Do not use inappropriate language
- Do not avoid responding to messages
- Do not send messages during off hours
- Do not panic
2.
Types of communication channels
do’s and don’ts about communication channels
Do’s
- Build strong communication channels.
- State the problem in a clear way.
- Leave room for compromise.
- Give and get respect.
- Maintain equality in the relationship.
- The conversation should be brief and clear, and the language should be simple and polite.
Don’ts
- Do not let emotions interfere with the conversation.
- Do not accuse, criticize, and judge.
- Do not interrupt.
- Do not shout.
- Do not show negative body language.
- hings should not be taken literally.
Video conferencing can be conducted in various ways. People can use web cameras that are connected or built into computers, laptops, tablets, and mobile phones. There are software-based platforms that are used to transmit communication over internet protocols. Some businesses use special video conferencing rooms and they use high-grade cameras and screens. With this kind of technology, the conversation is clear and has limited technical faults. Some third-party providers often install the necessary hardware for the video conference. The stability and quality of the video conference depend on the speed of the individual’s internet data connection. In the short terms, people need a computer connection, video, audio, internet connection, and a platform to have video conferencing.
3.
verbal communication and non-verbal communication
VERBAL COMMUNIATION
90% OF COMMUNICATION IS VERBAL
When communicating verbally people use the spoken word, voice, language, sentences, and symbols that can be understood by others. The spoken word from a written symbol is known as a language and that is why it is included in verbal communication. The symbols that are not in written form are non-verbal symbols used in non-verbal communication. That means that non-verbal communication involves the use of signs, movements, facial expressions, body language, etc., to communicate with others.
Verbal and non-verbal communication are both parts of human conversation however, it is important to mention that non-verbal communication is more prevalent than verbal communication. The first person who pointed out that non-verbal communication takes ¾ of conversation is Ray Birdwhistell. It is evident that non-verbal communication – eye contact, smiling, gestures and body movement heavily influence how people interpret and react to information. Body language can provide insight into how a person feels and it may be the opposite of what someone is conveying when verbally communicating as people do not always say what they mean. This proves that digital communication is difficult. Taking into consideration that when people communicate digitally, they are not able to see each other and it is difficult to interpret the non-verbal signals when the individuals do not see each other. The 21st century is the century of technology and digital communication confirming that there are many difficulties when people communicate online. This means that there are points of interruption during communication.
Interruptions occur when people speak out while someone else is talking. There are competitive interruptions, where a person thinks their remark is more important, and cooperative interruptions, where they support the main speaker. Competitive interruptions seek dominance, while cooperative interruptions show solidarity. Interruptions can cause negative feelings due to frequent silence and topic changes.
4.
Interpersonal communication
Interpersonal communication is when people share information through verbal and non-verbal communication. It can be said that interpersonal communication is a combination of both language and non-verbal symbols that include body movement, facial expressions, and so on.
Elements of interpersonal communication:
People involved
The messages sent
Channel
Context
The amount of noises sent
The feedback sent as a response
The act’s effect on the individuals involved
Barriers to Effective Interpersonal Communication
Sentiments
Filtering
Message Crammed with Information
Defensiveness
Cultural Difference
Argot
Overcoming the Barriers of EFFECTIVE Interpersonal Communication
Simplify Language
Control Emotions:
Listen Ardently:
Use Feedback
Ways to Improve Written Communication
5.
When people are using writing communication mistakes must be avoided and that can be acquired through constant practice in writing in the language that the message is supposed to be sent. The message needs to have a clear purpose so that when the receiver gets the message, he/she can understand what is the main aim. The order of the information when constructing the message is also important since it may lead the receiver to not fully understand the message. This type of communication is important since people can plan what they want to write, then they can write it and, in the end, they can edit the message, which is not the case in verbal communication. Written communication allows people to reread the message and erase possible mistakes. For this type of communication, it is necessary to avoid mistakes like using confusing words, verbosity, poor sentence structure, and using too much information. The message should include familiar and simple words, the sentences need to be grammatically correct, and there should be included only information that is needed.
6.
take the module 8 quiz to self-reflect on what you learned
bravo! you concluded the eighth module of this e-course
take a break before the next module and let us know how you relate to the memes we created for you
